Refunds are offered for faulty goods, goods not matching their description, goods not performing their function where there is no option to replace the item.
4WD does not offer a change of mind policy. We ask that you choose carefully and, as much as we like to be flexible, we do not normally give refunds if you simply change your mind or make a wrong decision.
This refund policy does not apply to goods which have been made to order, custom made, specially ordered from third party suppliers, are worn, used, damaged after delivery, damaged from being incorrectly fitted, if any attempt has been made to alter the product or if they have been damaged in handling.
To return a product for refund, please contact 4WD Systems by phone or email in the first instance. We will first try our best to resolve any problems via email / phone, if we are unable to provide a resolution, or we need the product to fix the problem we will provide you with a return authorisation.
Upon receiving your returned item along with proof of purchase, we will inspect it and notify you that we have received your returned item in its original condition. If we are not able to repair the item in the first instance, we will supply a replacement item. If a replacement item is not available, we will refund the purchase of the item via the original payment method. We will notify you of the resolution.
All products must be returned in their original saleable condition in original packaging.
All freight and postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via courier or registered post.
You assume any risk of lost, theft or damaged goods during transit and we therefore advise you take out shipment insurance with your carrier to cover loss, damage or theft.
Payment Terms are strictly net before shipping and remain the property of 4WD Systems until fully paid for.
4WD Systems reserves the right to reject or terminate any order at any time and the offer to purchase goods (deemed ordered by the completion of the Order Form) is ”accepted” when it is confirmed by email and a shipping is booked.
4WD Systems reserves the right to limit quantities purchased by any person or entity.
The purchaser agrees and accepts to any and all ”Terms & Conditions”, including Delivery, Cancellation Returns, Product Returns and Warranty Conditions, when an offer to purchase is made.
4WD Systems has made every effort to the accuracy of the information provided, but does not accept any liability for errors or omissions and the information and the site is used at your own risk. Check with 4WD Systems prior to the purchase order being made if specific information is required, and/or ask for a review of goods in the Comment section provided when completing the order.
4WD Systems reserves the right to change prices, fees, charges, information and conditions at any time without notice or liability.
All work or modifications carried out by 4WD Systems is not necessarily intended for on-road use. Check compliance with State Regulators before use on-road.
Some Products offered for Purchase may not comply for On-Road use. Check compliance with State Regulators before use On-Road.
Delivery/Shipping
4WD Systems has several suppliers of Freight/Shipping services. When Shipping is selected, the lowest cost option will usually be selected for each Order. This may be by Road or Air.
Smaller parts (up to 5kg) will often ship by Air.
For International deliveries 4WD Systems usually use TNT or Express Courier International.
Shipping does not include destination Taxes or Duties. The purchaser is entirely responsible for any local destination country charges and fees that may be incurred.
Warranty Conditions Summary
All products are covered by their manufacturer warranty unless otherwise stated. Any Extended Warranty periods will be described in the product information pages relating to each product category.
The Lokka product is covered by a 3 Year Unconditional Warranty.
Free Wheel Hubs are not included in the above and have a 1 Year Limited Warranty.
All Warranties are not transferable and only cover the original purchaser and is not extended by any replacement or repair for any reason.
Warranty Conditions Detail
Warranty Conditions Exclusions
All Parts and components deemed not to comply with the Warranty Conditions will be returned to the original purchaser at their expense.
In the unlikely event that you have a problem, please complete and submit the following ”Request for Warranty” details. Our team will respond as quickly as possible.
Request for Warranty
Notes and Restrictions
All work or modifications carried out by 4WD Systems is not necessarily intended for on-road use. Check compliance with State Regulators before use on-road.
Some Products offered for Purchase may not comply for On-Road use. Check compliance with State Regulators before use On-Road.
LOKKA fitting is not suitable for On-Road use for the following applications:
